Here’s an example of a customer satisfaction interview in English:
Interviewer: Good afternoon, thank you for taking the time to speak with us today. To start, can you please tell us about your overall experience with our product/service?
Customer: Sure, I’ve been using your service for about six months now, and overall, I’ve been quite happy with it.
Interviewer: That’s great to hear! On a scale of 1 to 10, with 10 being extremely satisfied, how would you rate your satisfaction with our product/service?
Customer: I’d say an 8.
Interviewer: Thank you. What factors contributed to your rating of 8?
Customer: The service is reliable and the support team is responsive, which I really appreciate. However, there are a few features I feel could be improved or added.
Interviewer: Thank you for that feedback. Could you give some examples of the features you’d like to see improved or added?
Customer: Sure, I think the mobile app could be more user-friendly, and I’d love to see more detailed reports in the analytics section.
Interviewer: That’s valuable input, and we’ll certainly take that into consideration. Is there anything else about your experience that stands out, either positive or negative?
Customer: Honestly, I’m very pleased with how easy it is to get help when I need it. The customer support team has been excellent, so I have no complaints in that regard.
Interviewer: We’re glad to hear that! Lastly, how likely are you to recommend our product/service to others, on a scale from 1 to 10?
Customer: I’d say a 9.
Interviewer: Thank you very much for your time and feedback. We truly appreciate it.
This format can be adjusted depending on the specifics of wha
t you’re looking to measure.
Comments
Post a Comment